--- title: Automated Text Message Workflows | Sakari Workflows description: Streamline sales, marketing, and support communications with automated text message workflows. Save time and boost efficiency with Sakari Workflows. --- # Simplify Customer Communication with Automated Text Message Workflows. Connect with customers automatically. Create automated text message workflows that drive sales, nurture leads, boost customer engagement, and offer customer service at scale. Save time and manage communication efficiently without coding. [Start Your 14-day Free Trial ](https://sakari.io/signup) [View Pricing ](https://sakari.io/pricing) ![](https://dummyimage.com/600x400/e0e0e0/000000%26text=Custom+image+here) - ![omnee logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/omnee%20logo.webp) - ![nasm logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/nasm%20logo.webp) - ![Treehouse logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/Treehouse%20logo.webp) - ![lightspeed logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/lightspeed%20logo.webp) - ![nexford uni logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/nexford%20uni%20logo.webp) - ![octopus logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/octopus%20logo.webp) - ![ManhattanLife logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/ManhattanLife%20logo.webp) - ![appsketiers logo](https://sakari.io/hubfs/Website%20Images/Logos/Customer%20Logos/appsketiers%20logo.webp) ## What Is an Automated SMS Workflow? An automated text message workflow is a series of personalized SMS messages sent to leads, customers, or patients. [Workflows](https://sakari.io/product/workflows) trigger based on certain actions. From signing up for your list to booking an appointment, a wide range of conditions can activate these sequences. A cinch to customize, automated workflows can adapt to almost any business objective. Use them to expand marketing efforts, ramp up sales, or offer added customer support. Because each message sends on a schedule, workflows are ideal for communicating with contacts on a consistent and timely basis. And since they send automatically, they make it easy to connect with subscribers at scale. [Try Sakari for Free ](https://sakari.io/signup) ![becoming-partner](https://sakari.io/hubfs/Website%20Images/Pricing%20Page/becoming-partner.webp "becoming-partner") ![flash-sale](https://sakari.io/hubfs/Website%20Images/Industry%20Pages/eCommerce/flash-sale.webp "flash-sale") ## What Can You Do with Text Workflows? With Sakari’s flexible marketing automation software, you can build text workflows for almost any type of business communication. Workflows are your ticket to: - Send follow-up messages based on specific interactions - Trigger reminders or notifications for upcoming events - Onboard customers on autopilot - Run one-time or ongoing marketing campaigns - Handle support processes automatically No generic [mass texting](https://sakari.io/use-cases/mass-texting) here. Workflows can segment audiences and personalize messages based on recipients’ responses or behaviors. That means you send SMS messages that matter every time. Which builds trust, gets responses, and drives the results you want. Once you set up a workflow, messages trigger automatically. That means you cut down on manual tasks, freeing up time for other work. [Try Sakari for Free ](https://sakari.io/signup) ## Examples of Text Messaging Workflow Automation Running an e-commerce store? Managing a service-based business? Here are just a few ways you can incorporate text messaging automation into your team’s operations. [Start Free Trial ](https://sakari.io/signup) ### Sales Follow-Ups Don’t leave deals hanging. Check-in with warm leads consistently to take advantage of opportunities and get deals over the finish line. ### Welcome Messages Introduce new customers to your brand and product line. Schedule a series of messages that get customers excited to shop. ### Special Offers Create a sense of FOMO and boost sales. Send exclusive or time-sensitive offers to drive customers to your e-commerce site. ### Appointment Reminders Avoid no-shows and get more client confirmations. Send helpful [SMS appointment reminders](https://sakari.io/use-cases/appointment-reminders/) days before and the day of the appointment. ### Text Message Surveys Stop wondering what customers really think about your business. [Send SMS surveys](https://sakari.io/use-cases/text-message-survey) to collect customer feedback automatically. ### Text Message Autoresponders Grow your contact list efficiently. Build a [SMS autoresponder](https://sakari.io/features/sms-autoresponders) to send messages instantly when contacts text a keyword. ### SMS Drip Campaigns Don’t let leads slip through the cracks. Create [SMS drip campaigns](https://sakari.io/use-cases/sms-drip-marketing/) to nurture leads over time and convert them into customers. ### Chatbots SMS doesn’t have to be a one-way channel. Set up a chatbot to have two-way conversations and provide customer support. ### Order Status Updates Keep customers in the loop. Automatically send text messages with shipping and delivery updates, so customers know exactly when to expect their orders. [![90% of SMS messages are opened within 3 minutes!](https://sakari.io/hubfs/image%20(3).png "90% of SMS messages are opened within 3 minutes!")](https://sakari.io/signup) ## How Automated Text Message Workflows Work Building automations is easier than you think. Here’s how to set up a workflow in just five steps using Sakari’s [SMS marketing automation software](https://sakari.io/product/workflows): - Define the triggers that add contacts to the workflow, such as having an upcoming appointment within a certain timeframe. - Choose the actions that happen next, such as sending an appointment reminder a certain number of days or hours in advance. - Create SMS messages and add automated personalization, such as the client’s name, appointment time, and location. - Set a schedule for each message to send so you can connect with the client at the optimal time. - Add custom rules so you can send relevant automated responses instantly. Once you activate a workflow, it runs on autopilot. But you’ll want to check open rates, response rates, and other real-time metrics to make sure it’s delivering the best customer experience. [Try Sakari for Free ](https://sakari.io/signup) ![becoming-partner](https://sakari.io/hubfs/Website%20Images/Pricing%20Page/becoming-partner.webp "becoming-partner") ### ![pink-quotes](https://sakari.io/hubfs/Website%20Images/Homepage/pink-quotes.svg) ### SMS is by far the primary way we engage with customers today, following by email and phone. More than 95% of our sales are closed virtually without requiring an onsite visit.” #### Daniel Francis Chief Product Officer,  Treehouse [Read More ](https://sakari.io/case-studies/treehouse-old) ## Why Choose Sakari for Automated SMS Workflows? Sakari gives sales, marketing, and support teams a powerful tool for text message automation. Our [SMS platform](https://sakari.io/product) offers a diverse range of automated workflows designed to help you efficiently engage customers at scale while keeping your communications compliant. Here are just a few of the perks Sakari offers: - [Free 14-day trial](https://sakari.io/signup) (no credit card required) - Fast, simple setup so you can start in minutes - Powerful analytics to help you measure and optimize - [Integrations](https://sakari.io/integrations) with 1,300+ CRM, communication, and other apps - Upfront pricing plans without surprise charges added to your bill - No charge for inbound texts and replies to your automated messages [Try Sakari for Free ](https://sakari.io/signup) ![Sakari SMS autoresponders and text message automation graphic](https://sakari.io/hubfs/sms%20automation%20(1).webp "Sakari SMS autoresponders and text message automation graphic") ![blue-curve-2](https://sakari.io/hubfs/Website%20Images/Homepage/blue-curve-2.png) ![blue-curve](https://sakari.io/hubfs/Website%20Images/Homepage/blue-curve.png) ![hubspot-icon-1](https://sakari.io/hubfs/Website%20Images/Feature%20Pages/Automated%20Text%20Messaging/hubspot-icon-1.png) ## Enhance Sakari with integration Connect [HubSpot](https://sakari.io/integrations/hubspot), [Pipedrive](https://sakari.io/integrations/pipedrive), [Aircall](https://sakari.io/integrations/aircall), [Slack](https://sakari.io/integrations/slack), [Intercom](https://sakari.io/integrations/intercom), and over 1,300 other apps to help you get the most out of Sakari. [Explore Sakari Integrations ](https://sakari.io/product/integrations) ![integration_banner](https://sakari.io/hubfs/Website%20Images/Feature%20Pages/Landline%20Text%20Messaging/integration_banner.png) Frequently Asked Questions ## Automated Text Message Workflow FAQs ### How does SMS automation work? [SMS automation](https://sakari.io/features/sms-automation) triggers workflows to start when certain actions occur. These workflows use SMS templates to send a series of text messages to subscribers, including leads or customers. ### Can you schedule automated SMS messages? Yes, you can schedule automated SMS messages using Sakari. Our messaging platform offers a range of workflow options, including appointment reminders, text message surveys, and more. ### What is the maximum time a contact can stay enrolled in a workflow? [Sakari Workflows](https://sakari.io/product/workflows) can run for as long as 30 days. Any contact in a workflow for more than 30 days will be automatically unenrolled. ## Automate Your SMS Workflow with Sakari Streamline operations and simplify communication with automated text message workflows. Manage messaging for sales, marketing, and support from one powerful platform. Sakari simplifies your tech stack with seamless connections and sends messages internationally, allowing your business to achieve global reach. Start scaling your customer messaging strategy today with Sakari. ## Try Sakari for free. 100% Free trial · Easy setup · No credit card required [Start Free Trial ](https://sakari.io/signup) [![software-advice-frontrunners-2022-768x807](https://sakari.io/hubfs/Website%20Images/Feature%20Pages/SMS%20Online/software-advice-frontrunners-2022-768x807.png) ](https://sakari.io/use-cases/automated-text-message-workflows#) [![GA_Badge_CategoryLeaders_2022_FullColor-1-qig96e5ir61jakcpyytjjrpvf0cas9869o3h4oy87w](https://sakari.io/hubfs/Website%20Images/Feature%20Pages/SMS%20Online/GA_Badge_CategoryLeaders_2022_FullColor-1-qig96e5ir61jakcpyytjjrpvf0cas9869o3h4oy87w.png) ](https://sakari.io/use-cases/automated-text-message-workflows#) [![GA_Badge_CategoryLeaders_2021_FullColor-p2yl6wehgxyfqrxmdtffvauhx72gs9bnxri7etgf8c-qig96d7okc08yye34gewz9yetmgxkk4fxjfznezme4](https://sakari.io/hubfs/Website%20Images/Feature%20Pages/SMS%20Online/GA_Badge_CategoryLeaders_2021_FullColor-p2yl6wehgxyfqrxmdtffvauhx72gs9bnxri7etgf8c-qig96d7okc08yye34gewz9yetmgxkk4fxjfznezme4.png) ](https://sakari.io/use-cases/automated-text-message-workflows#) [![Capterra-p17oc1np16vz3huwnxf0gc5odhzhjhlslpee95zw2k](https://sakari.io/hubfs/Website%20Images/Feature%20Pages/SMS%20Online/Capterra-p17oc1np16vz3huwnxf0gc5odhzhjhlslpee95zw2k.png) ](https://sakari.io/use-cases/automated-text-message-workflows#) ## Blog and News [![business-case-sms-marketing-software](https://sakari.io/hubfs/Imported_Blog_Media/business-case-sms-marketing-software.webp) ](https://sakari.io/blog/how-to-build-sms-marketing-campaign) Blog ### How to Build a Strong Business Case for SMS Marketing Software Discover how SMS marketing boosts your bottom line. We’ll cover everything from setting SMART objectives to conducting a thorough ROI analysis. [Keep reading ](https://sakari.io/blog/how-to-build-sms-marketing-campaign) [![text-message-marketing-for-small-business-1](https://sakari.io/hubfs/Imported_Blog_Media/text-message-marketing-for-small-business-1.webp) ](https://sakari.io/blog/text-message-marketing-small-business) Blog #### Text Message Marketing for Small Business: How to Get it Right [Keep reading ](https://sakari.io/blog/text-message-marketing-small-business) [![sms-marketing-campaign](https://sakari.io/hubfs/Imported_Blog_Media/sms-marketing-campaign.webp) ](https://sakari.io/blog/how-to-build-sms-marketing-campaign) Blog #### How to Build a Successful SMS Marketing Campaign – A Checklist [Keep reading ](https://sakari.io/blog/how-to-build-sms-marketing-campaign) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "San Francisco", "addressRegion" : "CA", "postalCode" : "94105", "streetAddress" : "201 Spear Street, Suite 1100" }, "contactPoint" : { "@type" : "ContactPoint", "areaServed" : "US", "availableLanguage" : "English", "contactType" : "Sales", "email" : "sales@sakari.io", "telephone" : "+1-844-472-5274" }, "logo" : "https://cdn2.hubspot.net/hubfs/3466277/sakari-logo.png", "name" : "Sakari", "sameAs" : [ "https://www.linkedin.com/company/sakari.io/", "https://x.com/sakari_io", "https://www.youtube.com/channel/UCNuMiGwYv5jyc6al2vGtCJA" ], "url" : "https://sakari.io/" } ``` ```json { "@context" : "https://schema.org/", "@type" : "AggregateRating", "bestRating" : "5", "itemReviewed" : { "@type" : "Product", "image" : "https://sakari.io", "name" : "Sakari", "offers" : { "@type" : "Offer", "price" : "25", "priceCurrency" : "USD" } }, "ratingValue" : "4.4", "reviewCount" : "192", "worstRating" : "0" } ``` ```json { "@context" : "https://schema.org", "@type" : "WebPage", "description" : "Streamline sales, marketing, and support communications with automated text message workflows. 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