Text Message Net Promoter Score (NPS) Software for Business.

Gather customer feedback effortlessly via SMS. Automate SMS NPS surveys to measure loyalty and boost customer satisfaction. Send NPS survey texts with Sakari to gain valuable insights and continuously improve the customer experience.

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Improve customer loyalty with SMS NPS Survey Software for Business.

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What Are SMS Net Promoter Score Surveys?

NPS surveys are short questionnaires that request feedback from customers. They measure loyalty by assessing how likely customers are to recommend your business.

Why Should Businesses Text Messaging for NPS Surveys?

How do customers really feel about your business? You won’t know unless you ask the right questions and check the NPS score. These surveys help you:
  • Establish benchmarks for customer loyalty and satisfaction
  • Identify promoters (happy customers), passives, and detractors (unhappy customers)
  • Assess how customers feel about new products or pricing
  • Learn how to enhance touchpoints in the customer journey
  • Discover how to reduce churn and increase retention
  • Find ways to improve customer satisfaction and user experience
  • Do market research before launching a product/service
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Automate your SMS NPS Survey Distribution

Send feedback surveys automatically based on specific actions or behaviors. Collect insights immediately after a transaction or customer support interaction to get higher response rates.

Use Preset Templates for NPS Text Messaging Survey Creation

With Sakari’s compliance framework, including adherence to the Telephone Consumer Protection Act (TCPA), you can send sms marketing messages with confidence, maintaining customer trust while staying compliant with regulations.

Analyze SMS NPS Data with Real-Time Reporting

Don’t wait to find out how customers feel about your business. Use real-time metrics to spot trends quickly and respond to feedback when it’s most likely to make an impact.

Customize NPS Surveys

Avoid sending generic surveys. Customize SMS surveys so they’re aligned with your brand identity and relevant to specific customer segments to get more targeted feedback.

How Generating Text NPS Surveys Works

Sending NPS survey questions couldn’t be easier. Use this three-step process to build surveys with Sakari.

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Connect Your CRM

Start by connecting your CRM or contact database with Sakari. Sync your contact data so you can send relevant surveys to the right customers at the right phone numbers.


Sakari integrates with CRMs like HubSpot, Pipedrive, and ActiveCampaign. And with Zapier, you can create automations that connect Sakari to even more CRM tools.

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Create and Customize NPS Surveys

Next, create NPS questions. With Sakari, you can start from scratch or use templates. Whether you send a single question or a series, you can add branding and incorporate personalization.


Want to know what customers think of a purchase or experience? Ask them to rate it on a scale from 1 to 10. Curious why they gave a certain rating? Dig deeper with follow-up questions. Ask open-ended questions to invite respondents to explain themselves.

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Automate Follow-Up Actions

Once the survey concludes, send a thank you notification automatically. Tell them how much you appreciate their input, and explain that you’ll consider their feedback carefully.


Then, get to work. Share the survey analytics with your team and create a plan of action based on the net promoter score responses you receive.

 

Start Sending NPS Surveys

With an SMS automation platform and survey tool like Sakari, getting started with automated NPS surveys is easy. Follow these three steps:

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Create a Sakari Account

Sign up for a Sakari account to start sending NPS surveys online in just a few minutes. Our plans include unlimited users and contacts so your team can manage surveys efficiently.

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Set Up a Phone Number

During your 14-day trial, you'll receive a dedicated number for sending surveys. With a paid subscription, you can keep this number, use an existing one, or choose another option.

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Automate NPS Surveys

Now you’re ready to send and manage automated NPS surveys. View, manage, and respond to results from your Mac, PC, or mobile device. Survey results display in real time in your account.

FAQ

NPS Text Survey FAQs

How do I send NPS surveys?

Use Sakari to send NPS survey texts. Our survey tool automatically sends feedback requests to customers based on transactions, interactions, and experiences with your business.

Who should receive NPS surveys?

Customers should receive NPS survey texts after interacting with your business. For example, send surveys post-purchase or after closing support tickets.

When is the best time to send NPS surveys?

The best time to send NPS surveys is right after a customer interacts with your business. This approach can give you a better survey response rate and help you measure transactional NPS.

Can I follow up with customers after NPS survey submission?

Yes, you can send follow-up messages after receiving NPS responses. Take the opportunity to improve loyalty by thanking customers for their input.

Can I integrate NPS surveys with my CRM or email system?

Yes, you can integrate NPS surveys with your CRM or contact database. Sakari integrates with HubSpot, Pipedrive, ActiveCampaign, and other database tools.

Is there support available for setting up and using NPS surveys?

Yes, our experts are here to help you set up and optimize your NPS survey texts.

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