EMAIL TO TEXT

Email to SMS Service

Sakari's email to text message service lets you send and reply to SMS directly from your existing email inbox, so you don't have to switch between tools to manage text conversations. When a contact replies to one of your SMS messages, you receive a notification in your email account. Replying to that email automatically sends your response back as an SMS to the contact's phone, with no manual copying, formatting, or platform switching required.

This works alongside the standard Sakari dashboard, so you can use whichever interface fits the moment. Reps who live in their email inbox can handle texting without learning a separate tool, while team members who prefer a dedicated messaging interface can stay in the Sakari Hub. Both views stay in sync, so a reply sent from email shows up in Sakari's conversation history just like any other message.

Setup follows three simple steps inside your Sakari account. First, go to your Sakari settings and configure email notifications so inbound text messages get sent directly to your email gateway. Second, when a contact replies to one of your SMS messages, you'll receive that reply as a notification both in the Sakari dashboard and in your email inbox. Third, simply reply to the email notification, and your message sends back to the contact's 10-digit phone number as an SMS.

The notification email comes from a Sakari address that's tied to that specific conversation, which is what makes the reply routing work automatically. You don't need to format the message in any special way or include the contact's phone number in your reply because Sakari handles the routing in the background based on which email thread you're responding to.

Yes. If you're using the Sakari + HubSpot integration, you can reply to a contact's SMS directly through the HubSpot email client and have it send as a text message rather than an email. This makes it possible to handle the entire customer conversation, including both email and SMS, from inside HubSpot without bouncing between tools.

For sales and customer-facing teams that already work in HubSpot, this keeps every touchpoint in one place. The contact record shows the full conversation history with both email and SMS visible side by side, and reps can switch channels mid-conversation based on what the contact prefers. The same routing works with Sakari's other native integrations, including Pipedrive and Salesforce, so the email-to-SMS workflow extends across whatever CRM your team relies on.

A carrier gateway is the free, manual method of sending an email as a text by combining a recipient's phone number with their carrier's specific email domain (for example, 1234567890@txt.att.net for AT&T). It works, but it requires you to know each recipient's mobile carrier in advance, only supports basic one-way messages, and gives you no tracking, no deliverability data, and no shared inbox for replies.

Sakari's email to text message service handles all of that automatically. You don't need to look up carriers, the platform routes messages to any phone number, standard SMS supports up to 160 characters per segment, and you get full tracking, delivery confirmation, and reply management built in. For occasional personal texts, a carrier gateway works fine; for business communication where you need reliability, two-way replies, and team visibility, the dedicated service handles what gateways can't.

Yes. Email to text message is fully two-way in Sakari. When you send an SMS from your email inbox, the recipient gets a normal text message on their phone and can reply just like they would to any other text. Their reply routes back to your email inbox as a notification, and you can respond again from email to keep the conversation going without ever opening the Sakari dashboard.

Every conversation is also captured in the Sakari shared inbox alongside your other SMS threads, which means your team has full visibility even if one person is handling the back-and-forth from their email. This is particularly useful for sales reps managing multiple lead conversations, support teams handling customer questions, and operations staff confirming appointments, where the email-driven workflow keeps things fast but the centralized history keeps everyone informed.