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Sakari, LLC. (“us”, “we”, or “our”) operates the https://sakari.io website and the Sakari Connect mobile application is a corporation registered in the State of Delaware. Our address is 315 Montgomery Street, Suite 900, San Francisco, CA 94104.
This Privacy Policy states how we process your Personal Information and informs you of your privacy rights and how the law protects you. It sets out our policies regarding the collection, use and disclosure of personal information and the choices you have associated with that data.
We are responsible for your personal information. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer who can be contacted at: dpo@sakari.io.
We use your data to provide and improve our service. By using the service and/or our website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.
We collect several different types of information for various purposes to provide and improve our service to you.
As part of our service to you we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Information”). Personally identifiable information may include, but is not limited to:
We use different methods to collect data from and about you including through:
We may also collect information that your browser sends whenever you visit our website or when you access the website by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you visit our website with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our website and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Examples of Cookies we use:
Sakari uses the collected data for various purposes:
If you are from the European Economic Area (EEA), Sakari, Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.
Sakari may process your Personal Information because:
We may process your personal information for more than one lawful ground depending on the specific purpose for which we are processing your data.
Generally, we do not rely on consent as a legal basis for processing your Personal Information other than sending marketing communications to you via email or text message. You have the right to withdraw from this marketing at any time by contacting us.
Sakari will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Sakari will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service and/or website, or we are legally obligated to retain this data for longer periods.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Sakari will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there.
If you are located within the European Union, whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Under certain circumstances, Sakari may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you wish to be removed from receiving future communications, you can opt out by texting STOP or UNSUBSCRIBE.
Sakari may disclose your Personal Information in the good faith belief that such action is necessary to:
We may employ third party companies and individuals to facilitate our service (“Service Providers”), provide the service on our behalf, perform service-related services or assist us in analyzing how our service is used. Service Providers could include third parties which provide:
Please see below for further information about some of our Service Providers. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We may use third-party Service Providers to monitor and analyze the use of our service and/or website.
Sakari uses remarketing services to advertise on third-party websites to you after you visited our website. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our website.
The remarketing Service Providers we work with include:
Sakari uses third-party Service Providers to send communication related to your account management and marketing.
The communication Service Providers we work with include:
Sakari uses third-party Service Providers to authenticate uses, and store and transfer data.
The operational Service Providers we work with include:
We may provide paid products and/or services within our services to you. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
We use payment processors such as Stripe for payment processing. The Stripe Privacy Policy can be viewed at: https://stripe.com/us/privacy
The above are examples of third-party processors we use. We also use third-party processors, which may include personal information, for such standard business uses as: computing and cloud service providers, CRM, cyber security, billing, payroll, scheduling, task management, team collaboration; services such as from our lawyers, accountants, and other standard business service providers; newsletter management, and other industry standard business software and partners. We add or remove third-party processors from time to time, and do so in accordance with applicable law.
Our website and services may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Our service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you are a resident of California, certain rights are conferred on you by CCPA. Terms defined in CCPA will take the same meaning in this section. A California resident has the following rights under CCPA, and here we detail how you can exercise those rights. Note that in most cases we are a ‘service provider’ under CCPA, and if that is the case for your personal information, you will need to contact the relevant ‘business’ under CCPA to exercise those rights.
If your Personal Information is protected by the European Economic Area (EEA) applicable Data Protection Laws, you have certain data protection rights. Sakari aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Information. As above, in most cases Sakari is a processor, and in order to exercise your rights you may be required to contact the controller.
If you wish to be informed about what Personal Information we hold about you and if you want it to be removed from our systems, please contact us at dpo@sakari.io
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in your country of residence.
If you have any questions about this Privacy Policy, please contact us by email at: help@sakari.io