Intercom Text Messaging Integration

Looking for a new way to communicate with leads and customers? Send and receive SMS messages to your contacts directly from Intercom.


Sakari is the trusted text provider for thousands, including:

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Intercom SMS Integration Features


Derek Kadis - Director of Adoption

"[Sakari is] a really easy-to-use, out-of-the-box text message sales enablement tool."

  • Two-Way Conversations

    Send and receive text messages with your contacts directly from Intercom.
  • Custom Views

    Create individual SMS conversation views for your team members.
  • Automated SMS Tags

    With automatic SMS tagging, easily distinguish your texting conversations.
  • Easy Setup

    Link your Intercom account directly with Sakari in less than a minute.

Start Your Free Trial Today

No commitments. No credit card required.

Why Intercom + Sakari?

We have your Intercom text messaging needs covered.

  • Quick integration setup
  • Send and receive SMS in Intercom
  • Manage multiple phone numbers
  • Use images, emojis, and links 😁
  • Create custom Intercom views

Send Outbound Messages

With Sakari’s SMS widget directly inside of Intercom, you can manage all inbound and outbound text messaging right in your inbox.

  • Select your outbound number
  • Auto-populate a contact name or phone number
  • Send SMS from Intercom
  • Manage two-way SMS from the Intercom inbox

Did we mention the 14-day free trial?

Multiple pricing options for your business teams.

Conversation Tags

Sakari automatically adds two unique tags to the beginning of your conversation.

These tags include the Outbound Phone Number that the text is being sent from, along with an SMS tag that helps identify this as a text messaging conversation.


Create Specific Views

Have multiple sales people? Differentiate text messaging conversations between your team members by creating a unique view that will show you only your own messages.

You can filter views based on the tags mentioned above:

  • SMS conversations
  • Outbound phone number

Supercharge Your Intercom SMS Messaging

Explore Sakari features that will enhance your Intercom messaging all around.

Unlimited Contacts

Upload hundreds to thousands of contacts.

Mobile App

Take your messaging on the go with the Sakari mobile app.

SMS Templates

No need to retype the same SMS—just use a template.

Custom Attributes

Personalize your messages with name, birthday, etc.

URL Shortener

Save on your word count with our custom link shortener.

MMS Messaging

Send and receive pictures, GIFs, emojis, and more.

View Our Pricing Details

We have flexible pricing options for you and your teams, starting at $16/month.


Frequently Asked Questions

Is two-way SMS supported?

Yes. You can manage all inbound and outbound conversations directly in your Intercom inbox.

How does the free trial work?

Our 14-day free trial plan offers $5 USD of messaging credits for you to try out all the tools and features. No credit card is required to get started.

What is the cost of messages?

Your cost per text message is based on three criteria:

  • Your Sakari messaging plan
  • The length of your message, which is measured in segments
  • The destination country of the recipient

Do I get a dedicated phone number?

Yes, we set your account up with a dedicated phone number (international numbers can be provided as well). Sakari also has the ability to create dedicated phone numbers for each contact owner or team member. You can choose from long code numbers, landline numbers, and toll-free.

What is a message segment?

Text messages are measured in character batches called segments.  You are billed for each segment sent and received.  Segments are typically 160 characters in length, check out our SMS length calculator.

Do you support international SMS?

Sakari is offered in over 200 countries. To view a list of all supported countries, visit our pricing plans.

How do I configure the Intercom integration?

The integration setup only takes a few minutes and does not require any coding. Use this step-by-step guide to setup the Sakari and Intercom integration.

Try Sakari for free.

100% Free trial · Easy setup · No credit card required