Boost Your Construction Business Efficiency with SMS Marketing

Construction businesses need to communicate with many different stakeholders throughout a project. SMS messaging is a simple way for construction companies to streamline project communication, manage on-site workers, send safety alerts, and improve client satisfaction.

SMS text messaging is a powerful tool for any construction company because of its instant delivery and high open rates. This means you can reach your teams right when you need to, no matter if they’re on the job site or at the office. Here’s how you can put SMS marketing to work for your construction company.

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How SMS is Revolutionizing Construction Communication

Communication needs to be quick and reliable when coordinating with your internal team, clients, subcontractors, and other key personnel. From project schedules to material deliveries to inspections, there are so many communication touchpoints in a single day. SMS allows you to communicate directly with all of your stakeholders while seamlessly integrating it into your existing management platforms and communication flow.

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Immediate and High Engagement

SMS is instantaneous, and text messages get delivered right into the hands of your audience. This immediacy means high open and response rates, making SMS text messaging the perfect tool for urgent project updates, safety alerts, and more.

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Personalized Client and Team Updates

Personalizing messages can foster a spirit of transparency and trust, and SMS marketing gives you the tools to do just that. Send the right message to the right person at the right time, including automated messages for project status updates and personalized client follow-ups.

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Enhance Client Satisfaction

Building trust in your construction business is just as important as building the structures themselves. Timely communication with SMS messaging can help you consistently stay in touch with your stakeholders and build trust with each of your many audiences.

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Our inbound lead-to-sales opportunity conversation rate has improved by 174%... Our sales representatives use it for initial customer outreach, updates, and general communication. We also use it with HubSpot, which allows us to automate lead nurturing, reminds, and promotions.

Kaemon Maggard

Lead Application Analyst, Appsketiers

5-star

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Use Cases of SMS for Construction Businesses

SMS messaging enhances client communication and operational efficiency in the construction industry, keeping projects on track and stakeholders informed. Here are key ways to leverage SMS solutions:

  • Project Updates and Milestones: Share status updates, milestone alerts, and progress photos to keep clients and team members informed at every stage of the project.
  • Appointment and Site Visit Confirmations: Confirm site visits, client appointments, and project meetings with automated SMS reminders.
  • Safety Alerts and Emergency Notifications: Communicate urgent safety protocol updates, on-site hazards, or emergency procedures instantly.
  • Payment and Billing Reminders: Automate reminders for payment milestones, upcoming invoices, and billing schedules to maintain project timelines.
  • Team Coordination and Shift Scheduling: Streamline labor coordination, manage shift schedules, and ensure seamless collaboration between contractors and subcontractors.
  • Integration with Project Management Tools: Sync SMS messaging with existing project management tools to improve real-time communication and monitor workflow effectiveness.

By integrating SMS solutions into both client communication and construction operations, businesses can enhance transparency, improve efficiency, and deliver a smoother experience for all stakeholders involved.

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Features

Key SMS Features for Construction Operations

Take engagement to the next level with these robust texting platform features.

Landline Enablement

Some of your clients may prefer to text in all interactions, even if they can talk to someone via phone call. Therefore, being able to send text messages to landlines is a valuable tool to reach clients how they want to be reached.

Scheduled Messages

For projects with many milestones, scheduled messages can be invaluable. SMS text automation allows you to send crucial project milestones or safety updates at the right time. This cuts out a lot of the administrative time of sending individual texts to multiple clients, subcontractors, or other key project personnel.

Two-Way Messaging

Two-way text messaging facilitates real-time, two-way conversations. This feature can be crucial for quick responses to questions from clients, internal teams, subcontractors, and regulatory groups. 

Project Status Reminders

SMS reminders can help ensure that all project members are in sync. These reminders allow you to send automated text messages to clients to keep them informed, reducing unnecessary inquiries and smoothing the project management process. 

 

Mass Texting for Urgent Updates

Bulk SMS messaging allows your construction company to send essential updates or urgent messages to different subscriber lists (such as a list of clients, subcontractors, or internal team members). This feature is crucial for delivering emergency messages or updates quickly.

Easy Opt-in Processes for Marketing Lists

SMS services like Sakari make it easy to quickly build your subscriber lists for each project you take on. By utilizing a short code, it’s easy for all construction workers and clients to opt-in to receive messages from you. You’ll also want to set up an auto-reply message that lets them know they’ll receive these mass text messages to their phone number.

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“SMS is truly the simplest way to get participation from a busy client type.
Sakari has allowed us a highly scalable, engaging, and powerful way to connect with customers, store structured data, and bring transparency across teams. We've never been closer to our clients!”

Paul Wurth

Head of Sales, RenoRun Inc.

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Frequently Asked Questions

SMS for Construction FAQs

How can construction firms benefit from SMS communication?

Timely communication is crucial to the success of a construction project. SMS text messaging services are a quick, flexible, and affordable way for construction companies to communicate across the entire project lifecycle. Plus, SMS communications have higher open rates and response times compared to other forms of communication. 

What are the best practices for using SMS to send project updates?

To send valuable project updates, be sure to detail the location of the project, the current stage of the project, and when the next phase of the project is forecasted to be completed.

How can SMS improve team communication?

SMS can improve team coordination by helping all project members know exactly where they need to be at all times. It’s also more efficient, streamlining the time it takes to share urgent information.

What’s the most effective way to build an SMS communication list?

While creating new SMS contact lists for each construction job may seem overwhelming, Sakari offers support for fast list building. There are many ways to build your subscriber list, and you can find the best method for you here.

How does SMS integrate with project management systems?

While many believe that synching SMS texts with current project management systems is taxing, Sakari makes it simple and straightforward. Our API allows you to seamlessly connect SMS marketing with your existing project management systems and email marketing or CRM platforms.

Are there any compliance considerations for SMS communication in the construction industry?

The Telephone Consumer Protection Act (TCPA) is the biggest consideration for those who are sending SMS communications. This legislation requires that SMS messages only be sent to those who opt in to receive them. Sakari’s SMS messaging platform helps ensure you’re only sending text messages to those who have opted in.

How does SMS compare to email and other channels for construction use?

SMS is a reliable, fast, and cost-effective way to send messages directly to clients’ phones. With SMS messaging, you can expect higher open rates and more engagement, which leads to faster response times and more interaction with SMS than other communication channels.

Can I schedule texts?

Yes, SMS text messaging platforms like Sakari allow you to schedule text messages for iOS or Android devices.

Goodbye isolated communications.
Hello Sakari.

Where every message meets its perfect match, right when it matters most.

Get Started with your 14-day free trial

Goodbye isolated communications.
Hello Sakari.

Where every message meets its perfect match, right when it matters most.

Get Started with your 14-day free trial