Field Service Integration That Keeps Technicians Connected.

Sakari integrates directly with major field service management platforms including ServiceTitan, Housecall Pro, Jobber, and FieldPulse. You can also connect any platform through Zapier, which gives you access to hundreds of additional field service systems.

HubSpot Service Hub users can combine CRM capabilities with field service workflows for complete customer communication management. If your platform offers API access, you can build custom integrations through Sakari's developer tools.

Field service integration typically syncs job assignments, technician dispatch status, customer contact information, appointment times, job completion status, and invoice details. The exact data flow depends on your field service platform's capabilities and which triggers you configure.

Most companies sync enough information to automatically send customer notifications at key points: job scheduled, technician dispatched, technician en route, job in progress, job completed, and payment requested.

Messages typically send within 30-60 seconds of status changes in your field service software. When a technician marks themselves as "on the way" in the mobile app, the customer receives an ETA notification almost immediately. This real-time sync keeps customers informed without noticeable delays.

Some field service platforms update in real-time while others sync every few minutes. The integration speed depends more on your field service software's API than on Sakari's capabilities.

Yes, but the approach depends on your preference. Some companies route all messages through the office for consistency and oversight. Others give technicians direct texting capability through Sakari's mobile app or through their field service software if it includes SMS features.

The most common setup: technicians update job status in their field service app, which triggers automated customer notifications, while dispatch handles any two-way conversations. This keeps communication consistent without requiring technicians to manage multiple apps.

Yes, and it's particularly valuable for emergency services. When urgent jobs come in, automated notifications immediately alert on-call technicians. Customers receive instant confirmation that help is on the way, along with expected arrival times.

Plumbing companies handling burst pipes and HVAC companies responding to heating failures use this for after-hours emergencies. The integration ensures fast communication even when office staff isn't available to make manual calls.

Track communication preferences in your field service software and use them to control automation. Most platforms let you tag customers with preferences, and you can configure your integration to skip automated messages for customers marked as "phone only."

That said, many customers who think they prefer calls actually appreciate texts once they experience the convenience. Consider defaulting to text notifications with an opt-out option rather than requiring opt-in.

The integration automatically handles schedule changes. When you reassign a job or adjust appointment times in your field service platform, the system sends updated notifications to affected customers. If a technician running late pushes back multiple appointments, all customers in the queue receive revised ETAs automatically.

This eliminates the manual work of calling customers one by one when schedules shift, which happens constantly in field service operations.

Yes. Create message templates for routine maintenance, emergency calls, first-time customers, commercial accounts, warranty work, or any other category you track in your field service system. The integration uses job type or custom fields to select the appropriate template.

For example: HVAC tune-ups might include preparation instructions, while emergency repair notifications emphasize fast response times. Commercial clients might receive more formal language than residential customers.

Absolutely. Automated follow-up messages after job completion are one of the most effective uses of field service integration. When a technician marks a job complete, the system waits a few hours then sends a message requesting a review. This catches customers while the positive service experience is fresh.

Companies typically see 3-5x more reviews with automated requests compared to manual outreach, and the reviews tend to be more positive because you're capturing satisfaction immediately rather than days later.

When your field service platform generates an invoice, the integration can trigger a payment notification with a link to pay online. This reduces collection time and improves cash flow by making payment as convenient as possible.

Some companies send payment requests immediately after job completion. Others wait until the next billing cycle. The timing depends on your business model and payment terms.

Setup typically takes 15-30 minutes for standard integrations. You connect your field service platform through Sakari's integration settings, map which events should trigger messages, and customize your message templates. Most companies start with basic dispatch and completion notifications, then add more sophisticated workflows over time.

If you use a less common platform or need custom logic, implementation through Zapier might take a few hours to build and test your workflows.