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Frequently Asked Questions

Get answers and expert advice on Sakari's text messaging platform through our concise FAQs page that covers setup, integration, and best practices for seamless communication solutions.

General

Sakari is a business communications platform that unifies how teams connect with customers. From marketing to sales to customer success, Sakari brings SMS, WhatsApp, voice, and other channels together in one place, making it easy to scale conversations and build stronger relationships.

Sakari is the business communications platform designed for teams looking to connect with customers across SMS, WhatsApp, voice, and beyond, scaling conversations without sacrificing the human touch. It is particularly useful for marketing, sales, service, and operations teams across all industries who wish to communicate more effectively with their clients and prospects.

You can if you’re in the US or Canada! If you have a landline or VOIP number already, don’t confuse your contacts by texting from a different one. Set up your number in Sakari easily by following these instructions.

Check out our flexible pricing options here: Discover our pricing.

Jump into a 14-day free trial today and start connecting with your customers! With a complimentary phone number from us, dive right into authentic conversations and experience the difference firsthand. Sign up for free here.

Join our live demo! It’s 30 minutes long, we talk about setup, phone numbers and we answer all your questions. Save your spot!

We integrate with over 1,300 apps and a flexible API for effortless data centralization. View who we integrate with here.

SMS Marketing

Two-way SMS marketing allows businesses not only to send messages to customers but also to receive replies. This facilitates interactive conversations and better engagement with the audience. Read more.

The AI assistant offers several ways to maximize your marketing. Use our AI message generator to create text message variations so you can test and send the most compelling content to clients. The AI image generator can generate images for you to send via MMS, on the spot. Read more.

Sending bulk SMS would typically involve using Sakari's platform to create and dispatch messages to a large list of contacts at once. Read more.

Automating SMS marketing with Sakari involves setting up workflows that trigger messages based on specific actions or events. This can be configured via Sakari Workflows or within your CRM of your choice (such as HubSpot) or through Zapier, one of our integration partners. View our integrations here.

Deliverability

Yes, Sakari supports messaging on an international scale to over 160 countries, allowing businesses to reach customers worldwide. Learn more here

With Sakari's stringent compliance framework, you can embark on your text message marketing journey with confidence, equipped with the necessary tools to uphold customer trust and steer clear of legal pitfalls. View our deliverability guidelines.

It’s important to respect when someone opts out of your text messages. Sakari makes it easy so you don't have to manually check for opt outs. Instead Sakari can automatically remove people who reply to a text with the words Stop or Unsubscribe. Find out more.

Product

Right now you can deliver messaging through SMS through our application or through various channels using our integrations.

Sakari offers SMS marketing software that includes:
  • Marketing campaigns - Create, manage, and automate high-response marketing campaigns efficiently. 
  • Insightful analytics - Use our comprehensive reports to gain clear visibility into message volume, spend, delivery trends, opt-outs, and errors across your account so you can identify issues, improve delivery, and optimize campaigns.
  • AI assisted messaging - Craft compelling messages effortlessly with Sakari AI, generating up to three variants instantly for seamless campaign integration. Create images in seconds using our new AI image generator.
  • Inbox - Manage your contacts, messages, and replies all in one place, and leverage AI for superior communication efficiency. Our platform offers a consolidated messaging inbox supporting hundreds of phone numbers, enabling you to schedule personalized one-on-one conversations and receive real-time responses.
  • Inbound Lead Forms  - Embed high-converting forms onto your site in minutes. Capture the right data fast and trigger instant follow-ups.
  • Meeting Scheduling - Let prospects, customers, and leads book meetings instantly with branded scheduling pages that sync with your calendar and capture new contacts for future SMS campaigns.
  • Workflows (Beta) - Trigger workflows from real actions, then pause, respond, and branch based on behavior. Send SMS, update records, or notify your team automatically without added complexity or cost.
  • List & Contact management - Create, import, sync, segment, and enrich your list of contacts to ensure high deliverability and campaign performance. Construct enriched lists that are highly engaged and optimized.
  • Mobile app - An iOS and Android app designed to keep you connected, regardless of your location. Manage multiple phone numbers within a single app, send MMS messages for richer communication, and stay updated with all notifications from your SMS campaigns.
Sakari's shared inbox gives your whole team one centralized place to send, receive, and organize every conversation. Team members can assign conversations to specific people, see full customer history, and respond in real time so nothing slips through the cracks. Unlimited users are included, so everyone can work from the same inbox without per-seat fees.
Yes. Sakari's analytics dashboard gives you real-time visibility into how your messages perform, including delivery rates, clicks, engagement, and campaign results over time. You can see what's working, compare campaigns, and use the data to improve future messaging instead of guessing.
Yes. Sakari includes meeting scheduling as part of the platform, so prospects and customers can book time with you through a branded page that syncs with your calendar. Because scheduling connects to the SMS platform, every booking can trigger automatic text reminders and follow-ups, which helps cut down on no-shows.
Yes. You can add contacts directly, sync them from an integrated CRM, and organize everyone with tags and custom attributes. Every plan includes unlimited contacts, so your list can grow without affecting your cost.
Yes. Every plan includes unlimited users with no per-seat fees, so you can add your entire team without extra charges. User roles and permissions let you control what each person can see and do.
Yes. Sakari supports international SMS to more than 160 countries from the same platform you use domestically. Time zone scheduling helps make sure messages land during local business hours wherever your customers are.
Yes. Sakari uses personalization tokens and custom contact fields to drop details like a first name, appointment time, or account info into each message. The same campaign can feel individually written for every recipient.
Campaigns let you send a text message to a full contact list or a targeted segment, either right away or scheduled for later. Each message can be personalized, and once it sends you can track delivery, replies, and link clicks to see how it performed.
Workflows are Sakari's automation builder for messaging that runs on its own. You can trigger a sequence based on a date, a customer action, or a CRM event, then send a series of messages with no one managing it manually. It is the deeper counterpart to simple drip campaigns, which handle straightforward sequences.
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