Boost and enhance your marketing, customer service, and customer engagement with these 10 business text message ideas that connect, convert, and retain.
Did you know that on average, Americans pick up their mobile phones 96 times a day? Sure, email marketing continues to be an effective way to communicate with your customers, but business text messaging can take your customer interaction and engagement to a whole new level. By utilizing SMS, your company can get its message across faster and directly in the hands of your subscribers, potential clients, and current customers.
Below, we’ve listed out our top 10 favorite business text message examples to send to your contacts to create the best customer experience.
This one is a no-brainer! If you get a new subscriber or customer coming your way, it’s always a pleasant notion to send them a welcome text message. Common scenarios could include someone becoming a new member of your organization (gym, nonprofit, etc.), signing up for a company newsletter, or registering for a software trial. Whatever the case may be, it’s always excellent business etiquette to acknowledge someone becoming a part of your customer base.
Whether you’re confirming a reservation, a delivery, or a subscription, there are endless ways to send a confirmation text message— no matter what industry you are in. Some of our favorite confirmation use cases include:
A quick confirmation text message can give your customers peace of mind that whatever they signed up for is verified.
There’s nothing worse than having someone miss their scheduled appointment because they forgot when it was. With business text messaging, decrease the amount of no-shows you get by sending over a quick appointment reminder 24 hours ahead of time. You can even ask the individual to confirm or reschedule.
If your organization operates on consultations, client meetings, demo schedulings, or something similar, you can easily send a text message to set up a phone call or meeting — and this way you don’t have to worry about any emails getting stuck in someone’s Spam folder.
For example, if someone fills out a form on your website requesting more information, your sales team can use Sakari to receive a form submission notification and then text that contact to see what time works best for them.
It’s always a nice gesture when someone remembers your birthday. If your organization has customer birthdays on file, you can always send an automated SMS with a nice note wishing them a Happy Birthday— it’s guaranteed to make your customers feel special!
Many charity and nonprofit organizations run text-to-donate campaigns. Use automated SMS messages to confirm a donation and say thank you!
Overall, there are endless possibilities and messages to send to your current and prospective customers. Text messaging is becoming a more common tool for businesses and can allow your teams to communicate on a more personal level with your contacts.
If you’d like to give business text messaging a try, start a free trial with Sakari today!
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