Discover 30 sample business text messages designed to boost customer engagement. Get tips for effective communication and building stronger connections!
Did you know that on average, Americans pick up their mobile phones 96 times a day? Sure, email marketing continues to be an effective way to communicate with your customers, but business text messaging can take your customer interaction and engagement to a whole new level. By utilizing SMS, your company can get its message across faster and directly in the hands of your subscribers, potential clients, and current customers.
Below, we’ve listed out our top 10 favorite business text message examples to send to your contacts to create the best customer experience.
This one is a no-brainer! If you get a new subscriber or customer coming your way, it’s always a pleasant notion to send them a welcome text message. Common scenarios could include someone becoming a new member of your organization (gym, nonprofit, etc.), signing up for a company newsletter, or registering for a software trial. Whatever the case may be, it’s always excellent business etiquette to acknowledge someone becoming a part of your customer base.
Whether you’re confirming a reservation, a delivery, or a subscription, there are endless ways to send a confirmation text message— no matter what industry you are in. Some of our favorite confirmation use cases include:
A quick confirmation text message can give your customers peace of mind that whatever they signed up for is verified.
There’s nothing worse than having someone miss their scheduled appointment because they forgot when it was. With business text messaging, decrease the amount of no-shows you get by sending over a quick appointment reminder 24 hours ahead of time. You can even ask the individual to confirm or reschedule.
If your organization operates on consultations, client meetings, demo scheduling, or something similar, you can easily send a text message to set up a phone call or meeting — and this way you don’t have to worry about any emails getting stuck in someone’s Spam folder.
For example, if someone fills out a form on your website requesting more information, your sales team can use Sakari to receive a form submission notification and then text that contact to see what time works best for them.
It’s always a nice gesture when someone remembers your birthday. If your organization has customer birthdays on file, you can always send an automated SMS with a nice note wishing them a Happy Birthday— it’s guaranteed to make your customers feel special!
Learn more about the power of text message automation for business success!
Many charity and nonprofit organizations run text-to-donate campaigns. Use automated SMS messages to confirm a donation and say thank you!
After a purchase, service, or event, sending a quick “Thank You” message can leave a lasting impression. For example, “Thank you for shopping with us! We appreciate your support. Let us know if you have any feedback or questions!”
Gathering customer feedback is key to improving your services. A short text like, “We’d love your feedback on your recent visit. Click here to take our quick survey: [link],” is effective for customer engagement.
Whether it’s a product launch, a webinar, or a community event, invite your customers via text: “Join us for our annual customer appreciation day this Saturday at 2 PM! RSVP here: [link].”
For retail businesses, keep customers updated on high-demand items: “Good news! The [Product Name] is back in stock. Order now: [link].”
Send gentle reminders for upcoming or overdue payments: “Hi [Customer Name], just a friendly reminder that your payment of $[amount] for [service/product] is due on [date]. Click here to pay: [link].”
Keep customers informed with shipping notifications: “Your order #1234 has been shipped and is on its way! Track your delivery here: [link].”
Leverage purchase history to send personalized SMS campaign offers: “Hi [Name], based on your recent purchase, we think you’ll love this: [Product/Service Name]. Check it out: [link].”
Engage your most loyal customers: “You’ve earned 150 points in our loyalty program! Redeem your rewards here: [link].”
Create a SMS marketing strategy to win back inactive customers: “We miss you! Here’s 20% off your next order to welcome you back: [link].”
Internal communication made easy: “Reminder: Staff meeting tomorrow at 10 AM in Conference Room B. Don’t forget to bring your Q3 reports!”
Celebrate the season with your customers: “Happy Holidays from all of us at [Company Name]! Wishing you a joyful and prosperous new year.”
Use SMS to let customers know when their service is complete: “Hello! Your car is ready for pick-up at [Location]. Thank you for choosing [Business Name]!”
Create a sense of urgency with flash sales: “Hurry! 50% off all items until midnight. Use code 50OFF at checkout.”
Celebrate milestones with your customers in real-time: “Happy 1-Year Anniversary with [Company Name], [Name]! Thank you for your loyalty.”
Keep customers informed about changes: “Hi [Name], your appointment on [date] has been canceled. Please reply to this message to reschedule.”
Keep customers excited about your latest offerings:
“Exciting news! Our new [Product Name] just dropped. Be the first to checkout here: [link]!”
Gently nudge customers to return for another purchase:
“Ready for your next order? Enjoy 15% off your next purchase with code NEXT15. Shop now: [link].”
Drive traffic to your social channels:
“Stay connected! Follow us on [Platform] for exclusive discounts, tips, and giveaways: [link].”
Make loyal customers feel special with exclusive perks:
“You’re invited! Get early access to our [Sale/Product Launch] before it goes live. Click here: [link].”
Create urgency for a special offer:
“Flash Sale Alert! 50% off sitewide for the next 4 hours only. Don’t miss out: [link]!”
Overall, there are endless possibilities and messages to send to your current and prospective customers. Text messaging is becoming a more common tool for businesses and can allow your teams to communicate on a more personal level with your contacts.
Check out more SMS marketing best practices or if you're ready to learn how to automate texts for your business, get started with Sakari!
If you’d like to give business text messaging a try, start a free trial with Sakari today!
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