Provide Better Patient Care with SMS for Healthcare

Share critical information, send appointment reminders, and onboard new patients via text messages. Automate patient communication using Sakari’s SMS for healthcare service.

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How SMS Is Redefining Healthcare

Save your team endless hours on the phone and set up automated text workflows instead. With an average open rate of 98%, SMS can transform how your team communicates with patients and staff. Share urgent updates instantly and follow up automatically with SMS for healthcare.

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Optimize Onboarding

Speed up the onboarding process and give new patients a positive first impression. Set up simple SMS workflows with appointment reminders, important paperwork, and links to patient portals.

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Increase Engagement

Connect with patients regularly via text updates from your team and seasonal health tips. Encourage patients to take a proactive approach to health and keep them engaged with your healthcare practice.

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Send Vital Information

Don’t delay sharing critical health information with patients. Use SMS messaging to send health alerts, notify patients about test results, and provide other time-sensitive information instantly.

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Our inbound lead-to-sales opportunity conversation rate has improved by 174%... Our sales representatives use it for initial customer outreach, updates, and general communication. We also use it with HubSpot, which allows us to automate lead nurturing, reminds, and promotions.

Kaemon Maggard

Lead Application Analyst, Appsketiers

5-star

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SMS for Healthcare Patients

Routine patient engagement can improve both health outcomes and medical practice operations. With SMS communications, your staff can automate these tasks:

  • Sending SMS reminders to reduce missed appointments
  • Sharing health tips, news, and education
  • Following up with patients after visits or procedures
  • Notifying patients about test results
  • Reminding patients about medications and chronic disease management
  • Alerting patients about health emergencies
  • Inviting patients to complete surveys and provide feedback
  • Promoting special offers on behalf of your medical practice
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SMS for Healthcare Providers

Quick text updates and timely alerts can also improve communication among staff members. With SMS, your healthcare team can manage these processes automatically:

  • Notifying staff about newly scheduled or updated shifts
  • Alerting staff to complete prescription refills
  • Notifying staff about available lab results
  • Managing patient appointments and onboarding
  • Following up on patient data requests
  • Coordinating staff members to respond to emergencies
  • Reminding staff about billing and payment issues
  • Informing staff about updates to internal policies and procedures
  • Sharing information about staff training and continuing education events
Features

SMS Healthcare Features

Take patient engagement to the next level with these robust SMS texting platform features.

Text to Landline

With Sakari’s text-to-landline solution, you can easily send SMS messages from your office phone number. By enabling text messages, you improve accessibility for patients who prefer texting and make essential healthcare communication more efficient for everyone.

Appointment Reminders

Reduce no-show rates and ensure more appointments start on time. Send a series of automated SMS appointment reminders to keep patients informed and engaged. Request confirmations from patients to finalize appointment details.

Schedule Messages

Need to connect with patients in the evenings or on weekends? Schedule one-time messages or automated sequences with Sakari. Reach patients at the optimal time to ensure they’ll open, read, and engage with your text messages.

Two-Way Messaging

Patient messaging doesn’t have to be a one-way communication channel for healthcare facilities. Create a better patient experience by enabling two-way texting. Invite patients to ask questions, respond to test results, and engage with healthcare providers.

Email to SMS

Respond to patient texts from your SMS inbox or your email inbox. With Sakari’s email to SMS service, healthcare professionals can receive and reply to patient texts via email. All responses send as SMS messages so you can continue the conversation via text.

Mass Texting

Message patients in bulk with mass texting. Share urgent health alerts, time-sensitive promotional campaigns, and facility updates with all current patients in one click. Connect with patients at scale efficiently.

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“SMS is truly the simplest way to get participation from a busy client type.
Sakari has allowed us a highly scalable, engaging, and powerful way to connect with customers, store structured data, and bring transparency across teams. We've never been closer to our clients!”

Paul Wurth

Head of Sales, RenoRun Inc.

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Frequently Asked Questions

SMS for Healthcare FAQs

Is SMS for healthcare legal?

Yes, sending SMS healthcare messages is legal. However, you must have patient consent before you can begin texting. You can obtain patient opt-ins via text or landing pages.

Are there any consent laws with healthcare SMS?

Yes, TCPA and GDPR both apply to SMS marketing and communication. Before you can send automated text messages to patients, you must get their consent.

What about privacy laws?

HIPAA regulations allow providers to include protected health information (PHI) in communications like appointment reminders. When sending PHI via text, it must be encrypted.

Is Sakari HIPAA compliant?

Sakari is not HIPAA compliant. However, our SMS platform supports healthcare texts that don’t include PHI, such as practice updates, general health reminders, and promotional campaigns.

Is SMS a secure and compliant method for communicating sensitive healthcare information?

Yes, SMS can be a secure and effective communication option for sharing sensitive medical information. However, any texts containing PHI must be encrypted and sent via a HIPAA-compliant provider.

How can healthcare organizations integrate SMS with existing electronic health records (EHR) systems?

One of the biggest benefits of text messaging platforms is that they integrate with many other tools. Choose an SMS platform that connects with the EHR system your practice already uses.

How can SMS improve patient engagement and adherence to treatment plans?

Because SMS campaigns have such a high average open rate, they’re ideal for improving patient engagement. Healthcare providers can use them for sharing timely updates, checking in with patients, and sending SMS appointment reminders.

What are examples of SMS for healthcare?

  • Appointment reminders to reduce no-shows
  • Medication adherence alerts to avoid negative reactions
  • Health promotion campaigns to keep patients healthy
  • Post-visit follow-ups to check in on patient progress
  • Lab result notifications to share findings instantly
  • Exposure alerts to warn patients immediately

Goodbye isolated communications.
Hello Sakari.

Where every message meets its perfect match, right when it matters most.

Get Started with your 14-day free trial

Goodbye isolated communications.
Hello Sakari.

Where every message meets its perfect match, right when it matters most.

Get Started with your 14-day free trial