SMS for Info Tech: Solutions for Information Technology Professionals

Operate your IT department seamlessly with Sakari’s SMS for information technology. Send automated updates, critical alerts, customer inquiries, and staff communication while relying on the speed and convenience of text messages.

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How SMS Creates Innovation in Information Technology

With its high open rates and quick delivery to mobile phones, SMS is ideal for busy IT departments. Here’s why you should consider managing customer communication and staff messaging with cost-effective SMS solutions for IT industry teams.

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Get Critical System Updates

Alert IT teams and customers about service outages, security issues, or system downtime. Send texts instantly so you can keep everyone in the loop and avoid delays.

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Try SMS Authentication & OTPs

Automatically send one-time passwords and two-factor authentication (2FA) codes via SMS. Keep customers’ accounts and devices secure and add extra data protection.

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Use SMS for Tech Support

Offer efficient customer assistance by providing tech support via SMS. Limit phone calls, reduce wait times, and decrease frustration by introducing two-way texting.

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Our inbound lead-to-sales opportunity conversation rate has improved by 174%... Our sales representatives use it for initial customer outreach, updates, and general communication. We also use it with HubSpot, which allows us to automate lead nurturing, reminds, and promotions.

Kaemon Maggard

Lead Application Analyst, Appsketiers

5-star

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Use Cases of SMS for IT Professionals

SMS messaging enhances communication, efficiency, and coordination for IT professionals and teams, keeping systems running smoothly and staff informed. Here are key ways to leverage SMS solutions in IT:

  • System Alerts and Notifications: Automate alerts for critical system issues, outages, and scheduled maintenance to keep teams informed and reduce support call volumes.
  • Password Resets and Access Management: Automate secure password resets to prevent user lockouts while balancing convenience and security.
  • Software Updates and Announcements: Notify users in advance about new software versions, features, and expected downtimes.
  • Incident Escalation Alerts: Send escalation alerts to the right team members to ensure critical issues are addressed promptly.
  • Staff Coordination and Scheduling: Communicate shift timings, training reminders, and team notifications seamlessly via SMS.
  • Documentation and Support Links: Share helpful IT documentation and self-help resources via SMS to streamline user support.

By integrating SMS solutions into IT workflows, businesses can ensure faster response times, improved team coordination, and more reliable communication across remote and on-site teams.

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Features

Features of SMS for Info Tech

Take engagement to the next level with these robust texting platform features.

NPS Surveys

How happy are clients and stakeholders with your IT services? Measure customer satisfaction by automatically sending net promoter score (NPS) surveys via SMS messages. Collect valuable feedback about system performance, equipment upgrades, and support quality.

Scheduled Messages

Get the timing right every time. Instead of sending every message in the moment, use SMS scheduling to notify users or team members at the optimal time. 

Text Message Templates

There’s no need to write every message from scratch. Save time by using pre-built SMS templates for IT scenarios your team encounters frequently. You can customize templates for service outage notifications, software updates, help desk follow-ups, and other common issues.
 

Custom Workflows

Spend less time manually handling repetitive tasks. Automate tasks that come up frequently, such as onboarding new users, updating service tickets, and sending system alerts. Improve your team’s productivity by developing custom SMS workflows. 

 

Mass Texting for Urgent Updates

Reach out to the entire department with mass texting for info tech. Send SMS for IT in bulk to announce software updates, invite users to join beta tests, or share system-wide alerts. Reach the right people at the right time on their mobile devices.

SMS Notifications

Keep surprises to a minimum. Automate SMS reminders for routine tasks like vendor meetings, appointment reminders, or IT training sessions.
Reduce no-shows and missed time slots while ensuring on-time attendance. Make it easy for your team to stay on schedule and save time with reusable messaging templates.

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“SMS is truly the simplest way to get participation from a busy client type.
Sakari has allowed us a highly scalable, engaging, and powerful way to connect with customers, store structured data, and bring transparency across teams. We've never been closer to our clients!”

Paul Wurth

Head of Sales, RenoRun Inc.

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Frequently Asked Questions

SMS for Info Tech FAQs

How can SMS be used in IT?

IT teams can use SMS to send customers outage alerts, software announcements, and support ticket updates. SMS works just as well for coordinating schedules and tasks with IT staff.

What is SMS in information technology?

SMS is a communication channel that IT professionals can use for team or customer engagement. An SMS service provider like Sakari can send real-time or scheduled texts.

Is Sakari safe to use?

Yes, Sakari is safe to use, making it a good choice for security-conscious teams. Our SMS platform uses the latest security and compliance standards for short message services.

What is automation in the IT industry?

In the IT industry, automation refers to creating custom workflows to handle repetitive manual tasks. It includes everything from IT infrastructure automation to custom workflows.

Is this considered IT automation?

Yes, Sakari has automation tools for sending scheduled updates or preset SMS campaigns. However, our multimedia messaging service also lets you manually send texts in real time.

Goodbye isolated communications.
Hello Sakari.

Where every message meets its perfect match, right when it matters most.

Get Started with your 14-day free trial

Goodbye isolated communications.
Hello Sakari.

Where every message meets its perfect match, right when it matters most.

Get Started with your 14-day free trial