Why New Customer Welcome Messages Work for Plumbers

Most plumbing companies finish the job and disappear until the next emergency. But smart plumbers know that a thoughtful welcome message builds trust, sets expectations, and opens the door to future business opportunities.

Benefits of SMS welcome messages:

• Builds immediate trust and credibility
• Sets clear expectations for service quality
• Positions your business as professional and caring
• Opens communication channels for future needs

A simple welcome text shows customers they made the right choice and keeps your business top of mind for future plumbing needs.

Welcome Message Templates

Here's when and how to welcome new customers to your plumbing family:

Immediate Service Confirmation "Welcome to [CompanyName], [Name]! Thanks for choosing us for your plumbing needs. Your service is confirmed for [Date] at [Time]. Questions? Call [Phone]"

First Job Completion Welcome "Welcome to the [CompanyName] family, [Name]! We're thrilled to be your trusted plumber. Need anything else around the house? We're just a text away: [Phone]"

Follow-up with Service Overview "Hi [Name]! As a new [CompanyName] customer, here's what you can expect: 24/7 emergency service, 1-year warranty on all work, and friendly reminders for maintenance. Welcome aboard!"

Introduction to Additional Services "Did you know [CompanyName] also handles water heater installation, drain cleaning, and backflow testing? Keep our number handy for all your plumbing needs: [Phone]"

Automate New Customer Onboarding with Sakari

Using SMS Autoresponders and Workflows, you can create fully automated welcome sequences based on:

• First job completion status
• Customer type (residential vs. commercial)
• Service category and complexity
• Geographic location and service area

Sakari integrates directly with HubSpot, ServiceTitan, Jobber, or your preferred CRM, so your plumbing business can:

• Trigger welcome messages when new customers are added
• Customize greetings based on how customers found you
• Schedule follow-up sequences for relationship building
• Track engagement and identify potential repeat customers

Example: New customer job marked complete → Welcome message sent immediately → Service overview follows in 24 hours → Additional services introduction after 1 week.

Start Every Relationship on the Right Foot

The best plumbing companies don't just fix pipes—they build relationships. With Sakari's automated welcome messages, you can make every new customer feel valued while setting the foundation for years of future business.

Start welcoming customers like family today.