SMS Job Completion Follow-ups for Plumbing Companies
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Why SMS Job Completion Followup Matter
SMS Job Completion Templates
How Sakari Helps Automate SMS Job Completion Followup
Your plumber just fixed the leak, cleared the drain, or installed that new water heater—but your work isn't done. SMS job completion follow-ups turn one-time service calls into lasting customer relationships, catching issues early while they're still covered under warranty and opening doors to future work.
The follow-up text that pays for itself.
Messaging Templates
Save time and stay consistent with customizable SMS templates, making it easy to send professional messages at scale."
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Why Job Completion Follow-ups Matter for Plumbers
Most plumbing companies finish the job and move on to the next call. But the smartest ones know that a simple follow-up message can prevent callbacks, generate reviews, and uncover additional work around the house.
Benefits of SMS job completion follow-ups:
- Catches warranty issues before they escalate
- Generates positive online reviews
- Identifies additional plumbing needs
- Shows customers you care about quality
A quick check-in shows professionalism and often leads to referrals, repeat business, or additional projects.
Follow-up Timing and Messaging Templates
Here's when and how to follow up after completing plumbing work:
Same Day Service Confirmation "Hi [Name]! Just wanted to confirm your [ServiceType] is working perfectly. Any issues or questions, call us right away: [Phone]"
48-Hour Quality Check "Hi [Name], it's been 2 days since we [ServiceDescription]. How's everything working? Reply GOOD if all is well, or call [Phone] with any concerns."
One Week Follow-up with Review Request "How's your [ServiceType] working, [Name]? If you're happy with our service, we'd love a quick review: [ReviewLink]. Questions? Call [Phone]"
30-Day Warranty Check-in "Hi [Name]! It's been a month since we [ServiceDescription]. Still running smoothly? Remember, all our work comes with a [WarrantyPeriod] warranty: [Phone]"
Automate Follow-up Sequences with Sakari
Using SMS Autoresponders and Workflows, you can create fully automated follow-up sequences based on:
- Job completion dates and types
- Service categories (repair, installation, maintenance)
- Customer history and value
- Warranty periods and terms
Sakari integrates directly with HubSpot, ServiceTitan, Jobber, or your preferred field service software, so your plumbing team can:
- Trigger follow-ups automatically when jobs are marked complete
- Customize messages based on service type
- Track customer responses and satisfaction
- Generate additional work opportunities
Example: Water heater installation marked complete → Same-day confirmation sent → 48-hour check-in → Week 1 review request → Month 1 warranty check.
Turn Every Job Into Future Business
The best plumbing companies don't just fix problems—they build relationships. With Sakari's automated job follow-ups, you can ensure every customer feels valued while uncovering opportunities for additional work and referrals.
Start following up like a pro today.
FAQs About Job Completion Followup
How soon after job completion should I send a follow-up?
Send an immediate confirmation within a few hours, then follow up at 48 hours, 1 week, and 1 month for optimal customer care.
What if customers don't respond to follow-up texts?
No response often means everything is working fine. Only follow up with a phone call if you don't hear back on warranty-related concerns.
Can I ask for reviews in the same message as quality checks?
Wait until you've confirmed the work is satisfactory first. Ask for reviews only after customers confirm they're happy with the service.
Should I follow up differently for small repairs vs. major installations?
Yes. Simple repairs might only need a 48-hour check, while major installations deserve the full sequence including warranty reminders.
How can follow-ups generate more business?
Customers often mention other plumbing issues during follow-ups. Listen for opportunities and offer to schedule additional services while you're top of mind.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.