SMS Review Request for Plumbing Companies
Jump Links
Why SMS Review Requests Matter
SMS Review Request Templates
How Sakari Helps Automate Text Review Requests
When a customer needs a plumber, they do what everyone else does: they check the reviews. Whether it's on Google, Yelp, or Nextdoor, your reputation plays a huge role in winning new business. But most customers won’t leave a review unless you ask—and the best time to ask is right after a successful job.
That’s why leading plumbing companies use SMS review requests to collect feedback and build trust at scale.
Messaging Templates
Save time and stay consistent with customizable SMS templates, making it easy to send professional messages at scale."
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Why SMS is the Best Way to Ask for Plumbing Reviews
Plumbing services are high-stakes and personal. When someone lets you into their home, solves a messy problem, and leaves it better than before—it’s a moment worth capturing. SMS makes it easy for customers to say thank you and boost your reputation at the same time.
Benefits of texting review requests:
- 97% open rate = your message gets seen
- Real-time timing = strike while the experience is fresh
- More reviews, faster = better rankings + more leads
- Automated and polite = no awkward follow-up calls
When to Send SMS Review Requests for Plumbing Jobs
The key to more reviews? Sending your request at the right time. Here’s what works best:
Immediately After Job Completion
“Thanks for choosing FlowPro Plumbing today! If you were happy with our service, we’d love a quick review: [link]”
Later the Same Day
“We hope everything’s flowing smoothly! Got a minute to leave a review? It helps other homeowners find us: [link]”
Next-Day Friendly Reminder
“Just checking in—how did we do yesterday? If you’re satisfied, a review would mean the world to us: [link]”
After Multiple Visits or Long-Term Work
“It’s been great working with you! If we’ve earned it, we’d be grateful for a quick review: [link]”
Automate Review Requests with Sakari
With Sakari, you don’t need to manually chase down reviews. You can trigger SMS review requests automatically using SMS Autoresponders and Workflows.
Whether you're using HubSpot, Jobber, or another CRM, Sakari makes it easy to:
- Send review request texts after a job is marked "complete"
- Schedule reminders if no review is received within 24 hours
- Personalize messages with customer names or job types
- Track responses and review links within your CRM
Example: A technician marks a job complete → Sakari sends a personalized SMS with a Google Review link 10 minutes later.
Build Your Reputation, One Message at a Time
Plumbing customers don’t leave reviews because they don’t want to—they just forget. With Sakari, you can send polite, timely SMS review requests that help your best jobs turn into more business.
FAQs About Text Business Review Requests
When is the best time to ask for a review via text?
Right after the service is complete—ideally within 15–30 minutes. Customers are most willing to leave a review while the positive experience is still fresh.
What should the message say?
Keep it short, polite, and link directly to your preferred review platform. Personalization (using their name or referencing the service) helps.
Can I send a second reminder?
Yes. One follow-up 24–48 hours later is appropriate if the customer hasn’t responded to the first message.
Is this TCPA compliant?
Yes, as long as the customer has opted into text communication. Sakari helps you manage compliance and opt-out preferences.
Can I track which customers leave a review?
You can track clicks and responses via Sakari, and cross-reference with reviews received on your platform of choice.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.