SMS Service Follow-Ups for HVAC Companies
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Why SMS Service Follow-ups Messages Matter
SMS Service Follow-up Templates
How Sakari Helps Automate Service Follow-ups
The job is done, the invoice is paid, and the technician has moved on to the next call. But here's what separates good HVAC companies from great ones: the follow-up. Most contractors finish the work and disappear, hoping the customer is satisfied. Smart HVAC companies know that SMS service follow-ups are where customer loyalty is built, minor issues get caught before they escalate, and repeat business starts taking shape.
Here's the missed opportunity: the days immediately after service completion are when customers notice if something isn't quite right, form lasting opinions about your company, and decide whether they'll call you again next season. A simple follow-up text shows you stand behind your work, catches warranty issues early, and opens doors for maintenance agreements. It's the difference between being a vendor and being a trusted partner.
Messaging Templates
Save time and stay consistent with customizable SMS templates, making it easy to send professional messages at scale."
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Why SMS Service Follow-Ups Work for HVAC Companies
HVAC work is complex and expensive. Customers often don't fully understand what was fixed, whether the system is performing correctly, or what to watch for. A thoughtful follow-up message gives them a chance to ask questions, report concerns, and feel confident in their investment. More importantly, it positions you as the expert who cares about long-term results—not just quick jobs.
Benefits of texting service follow-ups:
- Catches issues early = fix small problems before they become warranty claims
- Builds trust and loyalty = shows you stand behind your work
- Opens upsell opportunities = customers mention other home comfort needs
- Improves reviews = satisfied customers are prompted to share experiences
- Reduces callbacks = proactive communication prevents misunderstandings
When to Send SMS Service Follow-Ups for HVAC Customers
Strategic timing turns a simple check-in into a relationship-building conversation. Here's when to follow up after HVAC service:
Same Day After Service Completion
"Hi Mike! Your AC repair is complete. Everything should be cooling nicely. If you notice anything unusual, we're just a text away: [Phone]"
24-48 Hours After Installation or Major Repair
"Just checking in—how's your new furnace performing? Arctic Air stands behind our work 100%. Questions or concerns? Call us: [Phone]"
One Week After Maintenance Service
"It's been a week since your tune-up. Is everything running smoothly? Arctic Air is here if you need anything: [Phone]"
Two Weeks After Emergency Repair
"Mike, it's been 2 weeks since we fixed your AC. Still running cool? We want to make sure everything's perfect: [Phone]"
Monthly Check-In for New System Installations
"How's the new HVAC system treating you? Arctic Air offers free follow-up checks for the first 90 days. Need us to stop by? [Link]"
Pre-Seasonal Follow-Up with Service History
"Last spring we repaired your AC compressor. Before summer hits, want us to check everything's still running great? Priority scheduling: [Phone]"
Automate Service Follow-Ups with Sakari
With Sakari, you don't need office staff manually tracking follow-up schedules. You can trigger SMS service follow-ups automatically using SMS Autoresponders and Workflows.
Whether you're using ServiceTitan, Housecall Pro, FieldEdge, or another field service platform, Sakari makes it easy to:
- Send automatic follow-ups based on service completion date
- Customize messages by service type (repair vs. install vs. maintenance)
- Schedule multi-touch sequences over days or weeks
- Route customer responses to the right technician or CSR
- Track satisfaction trends across service types and technicians
Example: Technician closes AC installation ticket → Sakari sends same-day follow-up → 48-hour check-in sent automatically → One-week performance check scheduled → Monthly touchpoint for first 90 days → Pre-summer follow-up scheduled automatically.
Turn Service Completion into Customer Relationships
HVAC customers don't become loyal after one good job—they become loyal when you stay connected, show genuine care, and make it easy to reach you when questions arise. With Sakari, you can automate professional service follow-ups that catch issues early, build trust, and position your company for maintenance contracts and referrals.
Start following up like you care today.
FAQs About Service Follow-ups
How soon after service should I send the first follow-up?
For most services, send within 4-8 hours of completion while the experience is fresh. For major installations, wait 24-48 hours so customers have time to experience the system.
What if a customer reports a problem in their follow-up response?
Respond immediately and schedule a return visit within 24 hours. Fast response to issues builds more trust than perfect jobs—customers remember how you handle problems.
Should I send different follow-ups for different service types?
Absolutely. Emergency repairs need quick check-ins, installations need multi-week follow-up sequences, and routine maintenance needs lighter touchpoints.
How many follow-ups should I send after one service?
It depends on service complexity. Routine maintenance: 1-2 follow-ups. Major repairs: 2-3 over two weeks. New installations: 3-4 over 90 days.
Can follow-ups help me sell maintenance agreements?
Yes. After customers experience your follow-up care, introduce maintenance plans: "Want this level of attention year-round? Our VIP plan includes priority service and seasonal check-ins."
Should I ask for reviews in service follow-ups?
Not in the first follow-up. Use initial follow-ups to ensure satisfaction and catch issues. Request reviews in a separate message after confirming everything is working perfectly.
What if customers don't respond to follow-ups?
No response often means satisfaction. Keep follow-ups light and non-intrusive. Track response rates—if someone consistently ignores messages, reduce frequency.
Is this TCPA compliant?
Yes, as long as customers have opted into text communication. Sakari helps you manage compliance and opt-out preferences automatically.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.
Goodbye isolated interactions.
Hello Sakari.
Where every message meets its perfect match, right when it matters most.