Why SMS Payment Reminders Work for HVAC Companies

HVAC invoices are often significant—hundreds or thousands of dollars for repairs, installations, and emergency service. When customers don't receive clear payment reminders, they prioritize other bills and your invoice falls to the bottom of the pile. SMS payment reminders put your invoice at the top of their attention, provide instant payment options, and dramatically reduce days sales outstanding (DSO) without damaging customer relationships.

Benefits of texting payment reminders:

• Faster payment collection = reduces DSO from 45+ days to under 15 days
• Higher payment rates = text reminders convert 3x better than email
• Reduced collection calls = customers pay before you need to chase them
• Better cash flow = steady collections fund operations and growth
• Maintains relationships = polite texts preserve customer goodwill

When to Send SMS Payment Reminders for HVAC Invoices

Strategic reminder timing maximizes collection rates while maintaining professionalism. Here's when to send payment reminders:

Invoice Sent Confirmation (Day 0)

"Thanks for choosing Arctic Air! Your invoice ($847) has been sent to your email. Pay online anytime: [Link]. Questions? [Phone]"

Friendly Pre-Due Date Reminder (3-5 Days Before Due)

"Hi Mike! Quick reminder: your Arctic Air invoice ($847) is due in 3 days. Pay easily online: [Link] or call with questions: [Phone]"

Due Date Reminder (Day of Due Date)

"Your Arctic Air invoice ($847) is due today. Pay now to avoid late fees: [Link]. Need a payment plan? Let's talk: [Phone]"

Past Due Notice (3-5 Days After Due Date)

"Hi Mike, your Arctic Air invoice ($847) is now past due. Please pay today to avoid service interruptions: [Link]. Payment issues? Call us: [Phone]"

Final Notice Before Collections (15-30 Days Past Due)

"Final notice: Your Arctic Air invoice ($847) is 30 days past due. Pay immediately to avoid collections: [Link] or call us today: [Phone]"

Payment Plan Confirmation

"Thanks for setting up your payment plan! Your first payment ($282) is due Friday. Pay here: [Link]. Questions? [Phone]"

Large Installation Financing Reminder

"Your new HVAC system financing payment ($215) is due on the 15th. Set up autopay for hassle-free payments: [Link]"

Automate Payment Reminders with Sakari

With Sakari, you don't need office staff manually tracking and texting payment reminders. You can trigger SMS payment notifications automatically using SMS Autoresponders and Workflows.

Whether you're using ServiceTitan, Housecall Pro, QuickBooks, or another invoicing system, Sakari makes it easy to:

• Send automatic invoice confirmations when billing is completed
• Trigger pre-due date reminders based on payment terms
• Send escalating past-due notices at configured intervals
• Customize messages based on invoice amount or customer payment history
• Route customer payment questions to accounting staff immediately

Example: Invoice generated with Net 15 terms → Sakari sends confirmation immediately → Pre-due reminder sent 3 days before due date → Due date reminder sent morning of → Past due notice sent 5 days after due date → Final notice sent at 30 days past due.

Get Paid Faster Without Damaging Customer Relationships

HVAC companies can't afford to let invoices age while waiting for customers to remember to pay. With Sakari, you can automate professional payment reminders that make collections effortless, preserve customer goodwill, and keep cash flowing into your business instead of sitting in accounts receivable.

Start getting paid faster today.