What are the benefits of integrating Intercom with an SMS tool like Sakari?

Integrating Intercom with an SMS tool like Sakari enhances customer interactions across various stages. Here are some key benefits: Improved customer experience: Enhance the customer journey through omnichannel messaging. Personalized customer communication: Tailor messages to individual customer needs and preferences. Boosted open rates: Increase customer engagement by leveraging the higher open rates of SMS. Real-time messaging: Send promotional offers, transactional messages, and more instantly. Two-way messaging capabilities: Facilitate communication for sales and support teams through interactive conversations.

What is the cost of messages?

Your cost per text message is based on three criteria: Your Sakari messaging plan The length of your message, which is measured in segments The destination country of the recipient

Intercom SMS Integration

Why Intercom + Sakari?

We have your Intercom text messaging needs covered.

Quick integration setup
Send and receive SMS text in Intercom
Manage multiple phone numbers
Use images, emojis, and links 😁
Create custom Intercom views

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Send Outbound Messages

With Sakari’s SMS widget directly inside of Intercom’s CRM tool, your customer support or sales teams can manage all inbound and outbound text messaging right in your inbox.

Select your outbound number
Auto-populate a contact name or phone number
Send SMS from Intercom
Manage two-way SMS from the Intercom inbox

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Conversation Tags

Sakari automatically adds two unique tags to the beginning of your conversation.

These tags include the Outbound Phone Number that the text is being sent from, along with an SMS tag that helps identify this as a text messaging conversation.

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Create Specific Views

Have multiple sales people? Differentiate text messaging conversations between your team members by creating a unique view that will show you only your own messages.

You can filter views based on the tags mentioned above:

SMS conversations
Outbound phone number

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Integrating Intercom with an SMS tool like Sakari enhances customer interactions across various stages. Here are some key benefits:

Improved customer experience: Enhance the customer journey through omnichannel messaging.
Personalized customer communication: Tailor messages to individual customer needs and preferences.
Boosted open rates: Increase customer engagement by leveraging the higher open rates of SMS.
Real-time messaging: Send promotional offers, transactional messages, and more instantly.
Two-way messaging capabilities: Facilitate communication for sales and support teams through interactive conversations.

The integration setup only takes a few minutes and does not require any coding. Use this step-by-step guide to setup the Sakari and Intercom integration.

Yes, Sakari offers integrations with platforms like HubSpot, Pipedrive, WhatsApp, Google, Zapier, Aircall and over 1,500 other apps to help you get the most out of Sakari. Discover the full list of integrations here.

Yes. You can manage all inbound and outbound conversations directly in your Intercom inbox.

Yes, you can automate SMS messages using workflows to enhance efficiency. This feature lets you set up triggers that send automated messages based on customer actions, ensuring timely communication. By using automation, you can reduce manual effort, improve response times, and deliver personalized experiences at scale.

To learn more about how to leverage workflows for SMS automation, visit our Workflow Page.

Our 14-day free trial plan offers $5 USD of messaging credits for you to try out all the tools and features. No credit card is required to get started.

Your cost per text message is based on three criteria:

Your Sakari messaging plan
The length of your message, which is measured in segments
The destination country of the recipient

Yes, we set your account up with a dedicated phone number (international numbers can be provided as well). Sakari also has the ability to create dedicated phone numbers for each contact owner or team member. You can choose from long code numbers, landline numbers, and toll-free.

Text messages are measured in character batches called segments. You are billed for each segment sent and received. Segments are typically 160 characters in length, check out our SMS length calculator.

Sakari is offered in over 200 countries. To view a list of all supported countries, visit our pricing plans.

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Intercom SMS Integration