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Reach customers and prospects globally with WhatsApp

WhatsApp business messaging with Sakari enables companies to send automated campaigns and manage customer conversations through WhatsApp as a native channel built directly into the platform alongside SMS and MMS.

WhatsApp works as a built-in channel within Sakari rather than requiring separate integrations or additional tools. Send WhatsApp messages through the same workflows, campaigns, and shared inbox you use for SMS, creating unified multi-channel communication without switching platforms or managing disconnected messaging systems.

This native approach means WhatsApp conversations appear in the same dashboard Inbox as SMS conversations, automation triggers work across both channels, and teams manage all customer messaging from one interface regardless of which channel customers prefer.

Sakari enables global WhatsApp messaging by providing WhatsApp as a native channel that works in countries worldwide, allowing businesses to reach international customers through their preferred messaging platform without geographic restrictions.

WhatsApp's global reach makes it essential for businesses with international customer bases or expansion plans. Unlike SMS which faces varying deliverability and cost challenges across countries, WhatsApp provides consistent messaging capabilities wherever customers use the platform, creating reliable communication channels for global businesses.

Connect with customers across continents using the same Sakari platform that powers your domestic SMS campaigns. Scale WhatsApp communications globally while managing conversations, automation, and team coordination through unified infrastructure rather than cobbling together regional messaging solutions.

Yes, automate WhatsApp messages in Sakari using the same workflow and campaign tools that power SMS automation, triggering WhatsApp messages based on customer actions, lifecycle stages, or business events without manual sending.

Build automated WhatsApp campaigns that send order confirmations, appointment reminders, shipping updates, or nurture sequences triggered by customer behavior or CRM data. Workflows handle WhatsApp messaging alongside SMS, enabling sophisticated multi-channel automation where customers receive messages on their preferred platform automatically.

Automation scales WhatsApp communications from dozens to thousands of conversations without proportional team expansion. Configure triggers once and trust messages deliver consistently as customers move through journeys, with WhatsApp automation handling high-volume transactional messaging and campaign sends that would overwhelm manual processes.

WhatsApp conversations appear directly in Sakari's shared inbox alongside SMS conversations, enabling teams to manage all customer messaging from one interface with full conversation history and team collaboration features.

When customers reply to WhatsApp messages, responses appear in the shared inbox where any team member can respond, view conversation history, and access customer context. This unified inbox prevents fragmented communication where all channels can be accessed together.

Multiple team members access the same WhatsApp conversation thread, ensuring continuity when conversations hand off between departments or team members change.

Yes, WhatsApp integrates with your existing business tools through Sakari's connections to CRM platforms, marketing automation, helpdesk systems, and 1,300+ applications via native integrations and Zapier.

Connect WhatsApp messaging to tools you already use including HubSpot, Pipedrive, ActiveCampaign, Slack, and other platforms. Trigger WhatsApp messages when CRM contacts update, deals change stages, or support tickets are created. Pull customer data from connected systems to personalize WhatsApp messages without manual data transfer between platforms.

Integration enables WhatsApp to work within existing workflows rather than requiring process changes to accommodate new messaging channels. Teams continue using familiar CRM and business tools while gaining WhatsApp capabilities that activate automatically based on the events and triggers already powering their operations.